ERICSSON NIGERIA RECRUITING FOR JOBS IN NIGERIA

Recruiting Job: Service Delivery Manager

REQUIREMENTS:
At least 6-8 years of experience in a service delivery management / team leader role.
Has excellent buisness management skills.
- Financial / Customer handling skills will be more important in selection process than technical skills.
- Advanced skills in managing SLAs
- Understanding portfolio and relationship to service delivery and being able to handle situations when customer demands services outside scope of contract.
- Good leadership & communication capabilities.
- Adequate degree in business and telecommunications.
- Very good knowledge and understanding of applicable parts of Ericsson´s services product portfolio and delivery processes.
- Good knowledge of products and systems in the customer’s network.
- Good knowledge and understanding of the customer’s business situation.
- Good understanding of operator processes
- Excellent Customer Relationship Management skills.
- Fluency in English.
- Adequate financial and business skills
- Negotiation skills.

HOW TO APPLY:
Qualified and interested candidates should send their resume to this email: excellerate@ericsson.com