JOB VACANCY 1: CCOD , Contact Centre
REQUIREMENTS:
- University Degree holder
- More than 3 years experience on resource and workforce management In contact center environment
- Previous management experience in large-sized outsource and multi-lingual contact center operations is an added advantage
- Must have experience in work force planning involving forecasting and scheduling. Knowledge n operating work force tool
- Excellent written and spoken English.
Work location: Nigeria/Ghana
Contact Email: Contact@huawei.com
JOB VACANCY 2: MIS SPECIALIST, Contact Centre, West Africa
Requirements
- University Degree holder
- More than 3 years management experience in contact center, CRM or service industries
- Must demonstrate good management knowledge and experience on contact center and CRM operations
- Previous management experience in managing outsource and multi-language contact center operations an advantage.
- Must have working knowledge on how to manage at the highest level of productivity, profitability and customer service
- Must have good capability in problem-Solving; respond quickly and effectively to complex service and business issues
Work location: Nigeria/Ghana
Contact Email: Specialist@huawel.com
JOB VACANCY 3: HR SPECIALIST
Requirements
- University Degree holder.
- More than 3 years HR management experience in large organization.
- Demonstrate good experience and knowledge in HR management in contact center environment
- Previous experiences in managing large-sized outsource and a multi-lingual contact center operation is an added advantage
- Excellent written and spoken English
Work location: Nigeria/Ghana
Contact Email: hrspecialist@huawei.com
JOB VACANCY 4: HR & ADMIN MANAGER
Requirement
- University Degree holder
- More than 5 years HR management experience in large organization
- Demonstrate good experience and knowledge on HR management in contact center environment.
- Previous management experience in managing large-sized outsource and multi-language contact center operations an advantage, Excellent written and spoken English.
Contact Email: Rectllitment.@huawe.com
Work location: Nigeria/Ghana
JOB VACANCY 5: QUALITY ASSURANCE SPECIALIST, Contact Centre
Requirements
- University Degree holder
- More than 3 years experience in Contact Center Quality Assurance and Process improvement
- Must demonstrate good knowledge and experience In Quality Management and Process Improvement in contact center operations.
- Previous management experience in managing large sized outsource and multi-language contact center operations an added advantage
- COPC certified and Six-Sigma Black Belt Achiever an advantage
- Excellent written and spoken English
Work Location: Nigeria/Ghana
Contact Email: Quality@huawei.com
JOB VACANCY 6: SITE DIRECTOR, Contact Centre, West Africa
Requirements
- University Degree holder
- More than 5 years Senior Management experience in contact center, CRM or service industries a MUST
- Must demonstrate strong management knowledge and experience on contact center and CRM operations
- Must demonstrate experience in managing large scale contact center of more than 500 seats. Previous management experience in managing outsource and multi-language contact center operations an advantage
- Must have working knowledge on how to manage at the highest level of productivity, profitability and customer service
- Must have good capability in problem solving, respond quickly and effectively to computer service and business issues
- Excellent written and spoken English, French is an advantage
Work Location: Nigeria/Ghana
Contact Email: Seniormanager@huawei.com
