JOB ID:7747
LOCATION: Nigeria
POSITION CATEGORY: Corporate Social Investment
CLOSING DATE: Jan 30, 2012
MAIN PURPOSE OF THE JOB
• Owns the client relationship with the bank
• Responsible for managing client portfolio, accountable for total clients revenue and cross selling all the bank’s products and services
• The main focus of the role sell the Bank’s product with a view to ensuring that the best solutions are given to the client in a value adding way.
KEY PERFORMANCE MEASURES
• Meets financial targets
• Works within agreed turnaround time for all processes
• 100% Customer Retention
• 80% Customer Satisfaction (Customer satisfaction survey)
• Minimum Multirater Score
• Cross sell Ratio
• Asset Utilisation
• Actual number of new customers
KEY DIMENSIONS OF THE JOB
• High relationship management of the Clients
• Matrix relationship within the group
• Interface with all product houses
• Should create a wide sphere of influence within the organizations.
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