JOBS IN NIGERIA: APPLICATION SUPPORT OFFICER
Job Reference Code: RS-TD-01
REQUIREMENTS
Experience: 0-2 years
• University degree in the field of computer science
• 1 - 2 years equivalent relevant work experience.
• Related IT Certifications.(e.g. ITIL, MCTP etc)
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Software development experience
• Working technical knowledge of protocols and standards, including [firewalls, Active Directory]
• Strong knowledge of web technologies and content management systems
• Hands-on software support and troubleshooting experience.
• Experience with data management.
• Experience in documenting and maintaining configuration and process information.
• Good understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Experience with server operating systems e.g. Microsoft Windows Server 2008
• Extensive application support experience
• Ability to communicate technical information to non-technical personnel.
• Ability to install, configure and maintain personal computers, and related hardware and software.
• Knowledge of copyright laws as they pertain to the use of computer software.
• Skill in organizing resources and establishing priorities.
• Ability to provide technical training to end users.
• Ability to learn and support new systems and applications.
• Knowledge and understanding of system flow charts, data processing concepts and principles.
• proficiency in Microsoft Office Tools
• University degree in the field of computer science
• 1 - 2 years equivalent relevant work experience.
• Related IT Certifications.(e.g. ITIL, MCTP etc)
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Software development experience
• Working technical knowledge of protocols and standards, including [firewalls, Active Directory]
• Strong knowledge of web technologies and content management systems
• Hands-on software support and troubleshooting experience.
• Experience with data management.
• Experience in documenting and maintaining configuration and process information.
• Good understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Experience with server operating systems e.g. Microsoft Windows Server 2008
• Extensive application support experience
• Ability to communicate technical information to non-technical personnel.
• Ability to install, configure and maintain personal computers, and related hardware and software.
• Knowledge of copyright laws as they pertain to the use of computer software.
• Skill in organizing resources and establishing priorities.
• Ability to provide technical training to end users.
• Ability to learn and support new systems and applications.
• Knowledge and understanding of system flow charts, data processing concepts and principles.
• proficiency in Microsoft Office Tools
Personal Attributes
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and oral communication skills.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Ability to conduct research into software issues and products as required.
• Ability to present ideas and solutions in user-friendly language.
• Highly self motivated.
• Keen attention to detail.
• Skilled at working within a team-oriented, collaborative environment.
• Ability to conduct research into ITIL Continual Service Management processes.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal and oral communication skills.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Ability to conduct research into software issues and products as required.
• Ability to present ideas and solutions in user-friendly language.
• Highly self motivated.
• Keen attention to detail.
• Skilled at working within a team-oriented, collaborative environment.
• Ability to conduct research into ITIL Continual Service Management processes.
Work Conditions
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Working extended hours and weekends if necessary
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Working extended hours and weekends if necessary
• Sitting for extended periods of time
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